Working towards building a relationship with customers is one of the essentials for any business. Customer Service, without a doubt, is the backbone of your empire....
Most BPO businesses and the clients they have acquired have been aligned horizontally, by specific functions, only to reduce operational costs of non-core business processes....
In the era of social media marketing, mass advertising and cutting edge technology, marketers tend to be a bit skeptical about using email as a source of marketing....
In the present age, the market is highly saturated with tons of competitors. Thousands of companies are targeting a single business domain and sharing the same set of customers....