09 Sep The significance of prompt Telephonic Customer Service: How does it contribute to your business?
Marketing today revolves greatly around having a solid social media presence to provide creative and enhanced customer care. These new-age technologies play an essential role in taking care of your customers, and so does great telephone support. This service was one of the first innovations in customer care and, to this day, remains unbeatable.
If you’re not convinced and are looking into understanding how it contributes to your business, we’re here to do just that. Let’s dive right into the discussion.
- Increases Customer Satisfaction
In any business, the toughest part is to bring in a customer while retaining a previous one. Good customer care can ensure a smooth experience for the consumer which can play a huge role in retaining them. This increases customer satisfaction and they are most likely to come back for more business.
- Build a relationship
The advantage of telephonic conversations is that it entails two individuals with human interaction. Many customers prefer to speak on the telephone so they can explain their issues better. Unlike email and live chat, the responses are not automated and the tone can be easily comprehended. This helps the agent to understand the customer better and build a professional relationship with them
- Brand Reputation
By providing a platform for the customers to easily reach out to you, you are improving your brand’s reputation. When they address a friendly agent, they will compliment your customer care which would create a trusting image of your business. This aspect gives you a competitive edge. Word of mouth is the state-of-the-art form of marketing, and nothing can beat it.
- Sit back and see your Customers increase
With a good word put in by those who come in contact with your telephone support, you’ll see the traffic coming towards you. Loyal consumers are most likely to tell a friend about a good experience. If you can potentially get this much marketing, might as well invest in training your agent and new equipment.
- Customers likely to spend more
Statistically, consumers spend 140% more on a business they trust and have had a good experience with. Those who came across good agents on the call and had their issues resolved promptly are likely to return and spend more than before.
- Customer Lifetime increase
When customers are spending more and returning to your business, you’re likely to increase revenue from them in the future as well. By providing the best services, they will last longer than they had perhaps intended to. The aim is to excel their expectations and be on top of everything through your great customer care and well-trained agents.
- Marketing becomes easier
Those companies which closely listen to their customers’ feedback, are like to improve their business using that information. Consumers give valuable insights as an outsider which can prove helpful to growing and enhancing your business. Once you provide more and better facilities, it becomes easier to advertise and market your up-to-date business strategies. This increases sales, and your brand’s name, and overshadows the competition.
- Beat the Competition
Every business should look out for competition and give them a tough fight to dominate the battlefield. More than 50% of customers are likely to pay companies that have good telephonic and customer support. It’s important for consumers to have the security to be able to reach out to the business post-purchase. Moreover having a friendly panel of agents addressing your customers is going to make your corporation stand out more.
- Be cost-efficient
By investing in customer care, how are you saving money? When you minimize your customer dissatisfaction, increase their loyalty and have word of mouth playing in your favor, you are generating more customers. This will increase your revenue and make this solution cost-efficient. At UtilisBPO, your business will get a detailed strategy and provide you with great results and feedback.
- Omnichannel experience
Omnichannel is when a customer reaches out to your business on one platform and can continue the same conversation on another channel. The ideal design is to integrate your phone customer support with your social media platforms and live chat support so customers have the ease to switch platforms if they wish. In case the call drops or the customer reached out on live chat and wants to explain their query over the call, it’s convenient to not repeat everything over again. If you program your systems to become more flexible to customers, it’ll give a strong win.
Telephone Customer Care is essential for your business model. It will play a vital role in your company’s growth and give your customers a channel to provide you with feedback. If you’re still considering this option, we must recommend that you go for it now. This is a must-have, and you won’t regret investing in it.