Customer Support

Inbound Support

A potential or existing customer contacts a business to get support. When they are handled with happiness and energy, chances of retaining them or upselling multiplies. Utilis BPO team religiously follows this practice and connects well with the consumers.

 

Care about your customers by providing them the option to get live support round the clock, and your customers will amaze you with their loyalty and spending.

 

With Utilis BPO, you can boost the overall operations of your business by our dynamic solutions like:

Billing Support

  • Bill adjustments
  • Daily balancing and closing of receipt and payments performing
  • Prepare, process and send invoices to customers
  • Progress tracking on invoices
  • Verification of invoices
  • Regular logs maintenance

Customer Support

  • After hours
  • Email
  • Live chat
  • Phone answering

DEBT COLLECTION

  • Accounts entering in software
  • Delinquent amounts and past due debts recovery
  • Demand letters mailing
  • Skip tracing

ORDER PROCESSING SUPPORT

  • Order taking
  • Order relaying
  • Ensuring delivery
  • Post delivery follow up

Dispatching Support for

  • Cab companies
  • Contractors
    • Electricians services
    • HVAC services
    • Maid services
    • Pest control services
    • Plumbing services
  • Courier companies
  • Delivery companies
  • Emergency service companies
  • Logistics firms
  • Trucking companies

E-commerce Support

  • Customer support
  • Digital marketing
  • Graphic designing
  • Inventory/stock management and forecasting
  • Labels generations
  • Listing creation & optimization
  • Logistics management
  • Orders management
  • Product inspection
  • Product photography
  • Product research
  • Product sourcing
  • Reimbursements
  • Social media management
  • Store management
  • Vendors management
  • Website management

Emergency & Help Desk Support

  • Call back service
  • Email
  • Initial support
  • Live chat
  • Phone answering

Reception & Reservation Support

  • Booking
  • Greeting
  • Information
  • Validation
  • Upselling
g

Why Us?

  • 10+ Years of Experience:

Our consistent partnership with progressive and ambitious businesses around the world has enabled them to stay ahead of the curve, and exceed competition and customer experience.

  • High Customer Retention Rate

Automating, reengineering and streamlining your complex operations whilst

  • 24/7 Support Without Additional Overheads

Responsive and efficient processes within your reach, at a fraction of cost.

  • Scalable Process

Exponential growth, documentation, executing and tracking business processes so you focus on your revenues.