28 Jul Why does every Business Need Live Chat Customer Support; Help your business grow.
Working towards building a relationship with customers is one of the essentials for any business. Customer Service, without a doubt, is the backbone of your empire. Offering Live Chat Support will be beneficial to you and your customers.
In comparison to Email and Phone Support, Live Chat generates more satisfaction amongst customers and also helps retain them. So, what is it that makes this service preferable? Let’s have a look.
- It’s Convenient
- It’s easier for customers to connect with an agent online without having to make o call or write a lengthy email.
- It allows customers to multi-task and do things while chatting with an agent.
- There is no wait like on phone support or through emails.
- The conversations customers have can be saved or stored as a screenshot
- Problems are resolved quickly
- Any questions or concerns customers have regarding products will get answered instantly
- Suitable for the Return On Investment
Businesses are always on the lookout for cost-efficient solutions, and Live Chat Support is just that. While Email and Phone Support have existed for decades now, Chat Support is the way out of long waiting. It opens a channel for stronger communication while offering live service. This will save you a lot of time and money which in the long hall will cut costs.
- Competitive Edge
Not many companies provide Live Chat Support to their customers. A lot of those that do, are not doing a good job at it. Many agents don’t reply and the chat box is merely for a show.
With a good service, your business will definitely have an upper hand and excel amongst the competition.
This also allows you to market your new products in real time and provide prompt replies to anyone interested. You would need to focus on training your agents well so they’re equipped with all the knowledge.
- Saves Time
With new technologies today, customers don’t have a lot of patience when making inquiries. They would want prompt solutions which in this day and age, make complete sense.
With a strong Live Chat Support setup, your business will be able to cater to potential customers and save time. You would need to calculate your response time and make sure to not make customers wait. On average, customers should be responded within 30 seconds, or else they move on. With other Customer Support options like Email and Phone calls, it can take from 30 minutes to anywhere between 24 hours to respond to a query.
- Increase in Sales
In most businesses, 85% of customers are in need of support or have questions that need answers. Your sales are depending on the replies you give them. Customers prefer websites that offer Live Chat Support so that they can be pushed over the fence for their purchase.
Statistically, most questions pop up during checkout, when customers have payment or conversion rate concerns.
- Builds long-term relationships
To sustain your business and have it consistently grow, Live Chat Support is necessary. It improves customer satisfaction and will help you retain them in the future. Many consumers return to make purchases if they have had a good experience with the business’ customer service. Statistically, 89% of customers switch to competitors after dealing with a poor Support Service even if the products were of high quality.
Live Chat is the ideal way to maintain professional relationships. When your business endorses the idea of listening to every customer, in return you will find loyalty amongst consumers. Everything comes down to building efficient Customer Care and training agents to cater to customers’ questions with an intent to find solutions.
It will make you Win The Race
Live Chat Support is the ideal way to focus on your customers and grow your business. Your brand will gain a good reputation with time, which will encourage new consumers to come your way. Live Chat is the new-age solution to strengthening your empire.
As long as you make sure your service is prompt and friendly, your business is ready to thrive!